Call centers and their contemporary successors, contact centers, have become a preferred and prevalent means for companies to communicate with their customers. Most organizations with customer contact - private companies, as well as government and emergency services - have reengineered their infrastructure to include from one to many call centers, either internally managed or outsourced. As a result offshore outsourcing of call center services is the buzzword and the need of the hour.

For many companies, such as airlines, hotels, retail banks, and credit card companies, call centers provide a primary link between customer and service provider. Read how our inbound call center outsourcing & management services can help you. 

A lot of companies internationally do not have the resources, the knowledge, the contacts to know how to do tap the benefits of offshore outsourcing. This is where Interactive World steps in. We can get you started within thirty days of our initial interaction and stabilize your campaign within next thirty, if not sooner. In case you want to start a telemarketing or collections campaign, read more about our outbound call center outsourcing & management services.

Interactive World is able to offers technical and product support through live operator, IVR and Internet channels at its partner centers. We can deliver high quality solutions to our clients with Level 1 technical support requirements. Read more about our technical support call center outsourcing & management services. 

Interactive World supplier centers provide and support a suite of e-services tools that allow your agents to interact with customers over the Internet. Read more about our internet or web based call center outsourcing & management services. 

.Our suppliers employ the latest technology to provide solid functionality with complete redundancy and reliability. Our contact centers utilize a solid technical and human infrastructure including:

	Computer-telephony integration including state of the art IVRs, ACDs and Dialers
	Integrated voice, e-mail and Web chat
	IPLC (International Private Leased Circuits) or Voice-over-IP (VoIP) based telecom connectivity
	State-of-the art Scheduling and Reporting Tools
	Agents with English Proficiency & Neutral Accents
	Dedicated training facilities & time commitments to constantly upgrade skills of the human resource