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Interactive World suppliers offer an integrated Internet Customer Service solution through a Web Based Call Center. Internet tools used include email management, chat, & collaboration. Your customers can click a "talk to us" button on the Website to be connected to a web-enabled agent by phone, make contact by email and obtain timely responses, commence an interactive chat or voice-over-IP session, or participate in visual collaboration.
Interactive World partner centers have combined experience in customer communications with evolving Internet technology to make it even easier for your customers to conduct business and get the assistance they require.
Needless to say, the web based call centers work
seamlessly in the offshore setup. Interactive World works with you and customizes solutions to meet your needs and assists migration to the appropriate partner center, which includes evolving e-care solutions
including, Single source customer contact center with full integration of Internet, inbound, IVR and outbound services,
and agent integration into your Web site. Interactive World supplier centers provide and support a suite of e-services tools that allow your agents to interact with customers over the Internet. These tools include:
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Email Management
Interactive World partner centers can manage high-volume email inquiries directed to your mailbox or produced via a Website. Email management software has the capability to track incoming email and provides an appropriate auto reply message to your customer letting them know that their email has been received. Email can have an automated reply or be routed based on keyword Click Here to Click Here to Search Interactive World Interactive Worldes and business rules. These emails are read and replied to appropriately depending upon the nature of the message. |
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Web Chat
Chat provides a means for customers to obtain answers to questions or resolve customer service issues without having to disconnect from the Internet or use a phone. Chat allows your customer to stay online and still have contact with an agent, by way of real-time, one-on-one chat sessions. Interactive World' agents have online scripts that suggest the most appropriate information, and the order in which it should be presented to control the "conversation" and best service the customer in each situation. |
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Online Collaboration
Online Collaboration gives our agents the ability to "push" Web pages to your customer in real time, so the customer can be directed through your site and helped with buying decisions or customer service issues. |
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Form Sharing
Both the agent and customer can see and access the same form at the same time, on your Website. If your customer is confused about the appropriate data to enter into the form, our agent can assist by taking over the typing to complete and submit the form for the customer. |
Interactive World can also create additional solutions like:
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