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Obtaining Statutory Approvals

Overseas organizations looking at setting up operations in India need to consider the following factors:

  • incorporating a company

  • registering with the Software Technology Parks of India (STPI)

  • gaining approval from the Department of Telecommunications (DoT) for call centers

  • exit options

Incorporating a company

There are mainly two types of companies in India: public and private companies. Overseas organizations will find it easier to set up a private company rather than a public one as private companies have more flexibility and are easier to operate. It takes around 20 - 14 days to incorporate a company in India.

Registering with the STPI

The STPI grants approval to establish a unit and specifies the amount of capital goods that can be imported, the minimum export performance and the net foreign exchange earnings as a percentage of exports. The units in the STPI are also granted certain indirect tax benefits, such as exemption from the payment of custom duties.

DoT approval

The DoT has to give its approval for the setting up of a call center in India. The DoT guidelines on call centers classify them within the ambit of other service providers.

Exit options

Exit options take the following forms:

  • Shareholders of Indian BPO companies can exit the company either through a transfer of shares or other routes.

  • Under Indian exchange control laws, the transfer of shares from a resident to a non-resident will require the prior approval of the Foreign Investment Promotion Board (FIPB) and the Reserve Bank of India (RBI)

The transfer of shares from a non-resident to a resident requires the prior approval of the RBI. The RBI ensures that the price of the transfer is not above a maximum price, which is based on the NAV (net asset value) of a private company and the price on the stock exchange for a listed company.

Under the provisions of the IT Act, gains realized on sale/transfer of shares on the Indian company by the foreign company would attract capital gains tax in India.

Long term capital gains realized on sale of shares of Indian companies not listed on a recognized stock exchange in India will be taxed at the rate of 20 percent and a surcharge of five percent.

Long term capital gains realized on sale of shares of Indian companies listed on a recognized stock exchange in India will be taxed at the rate of 20 percent.

Short term capital gains realized by a domestic company will be subject to tax at the rate of 36.75 percent.

It may be possible to reduce the capital gains tax to zero, if the investments are routed through Mauritius and the operations are structured so as to avoid a PE in India.

The shareholders of the BPO company can exit at an IPO. However, if the shareholders are treated as promoters of the company, there are certain lock in requirements on the shares held by such promoters. The shareholders can exit from the BPO company through a merger of the BPO company with another company or after a winding up of the Indian company.

Drawing up the BPO agreement

The BPO agreement, which defines the relationship between the concerned parties and the nature of the transaction can take myriad forms including the following:

  • a third party agreement, where the customer and the vendor are not related

  • a captive agreement, where the customer and vendor are related parties

  • Build-Operate-Transfer agreements where the vendor builds and develops the BPO operation for the customer and at a future date transfers it to the customer.

Why Interactive World?

For you to setup an offshore unit successfully, in time and within our budget, our resources give you a big picture of the overall market and channel strategies, so you can see how to better fit your offshore unit into them. We also advise you on outsourcing options, site selection, agent and manager recruitment & training, and analyzing your center's performance.

 

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